Cancellation policy

Last updated: September 23, 2026

At It's Cassidy Bybee, we work hard to process and ship your order as quickly as possible so you can enjoy your items without delay. Because of this, we're unable to guarantee cancellations once an order has been placed.

If you need to cancel your order, contact us immediately through our Contact page or email support@itscassidybybeeshop.com with your order number and request.

• If your order has not yet been processed or shipped, we'll do our best to accommodate your cancellation.
• If your order has already been fulfilled or shipped, it can no longer be canceled, but you may still be eligible for a return once you receive it. See our Refund Policy for details.

Please note:

• Preorders, limited-edition items, and promotional orders cannot be canceled once submitted.
• Partner brand products ship directly from the brand and may be processed on a different schedule. If a partner brand has already shipped your item, that part of your order can no longer be canceled.
• Refunds for approved cancellations will be issued to your original payment method within 3–5 business days after confirmation. Because a canceled order never ships, it is refunded rather than issued as store credit.

If you made a mistake with your order (such as the wrong size, color, or address), please reach out right away through our Contact page. We'll do everything we can to help before your order ships.