Shipping & Returns
Shipping
We pack and ship orders within 1–2 business days (Monday–Friday). You'll get a tracking email as soon as it's on the way.
- Free standard shipping on U.S. orders of $149+
- U.S. standard: 3–7 business days
- U.S. expedited: 1–3 business days (extra cost)
- International: 7–21 business days, depending on the country. Customs and import fees are the buyer's responsibility.
Shipping rates are shown at checkout based on your location.
Discreet packaging
Orders we pack ourselves ship in a plain box with neutral billing. Nobody knows what's inside but you.
Our 30-Day Return Promise
Shop with confidence. If something isn't right, you have 30 days from your purchase date to return it. Partner brand items follow the brand's own return terms (see below).
What's eligible
- Lingerie: unworn, tags attached, in its original packaging
- Everything else: unopened, in its original sealed packaging, with all parts, cords, and accessories included
For your health and safety
Once an intimate product has been opened, it's considered used and can't be returned. We never resell intimate products, period. This protects you, our team, and every customer who shops with us.
How it works
- Email us at support@itscassidybybeeshop.com within 30 days of purchase to start your return.
- Package your item securely and ship it back (return shipping is on you).
- Once we receive and inspect it, we'll issue store credit for your purchase amount.
Please note: we issue store credit, not cash refunds.
Partner brand products
Some products are supplied and shipped directly by our partner brands, such as Joylux. These items may arrive in a separate package, with their own tracking and timing.
Each partner brand sets its own return terms, including the return window, which items qualify, and where returns are shipped. Before you send anything back, email support@itscassidybybeeshop.com with your order number. We'll tell you the current return terms for your item and the correct return address.
Damaged or defective?
Arrived damaged or defective? Email us at support@itscassidybybeeshop.com within 7 days with a photo and we'll make it right.
See our full Shipping Policy and Refund Policy.