Shipping policy
📦 Processing Time
We pack and ship orders within 1–2 business days (Monday–Friday). You'll get a tracking email as soon as it's on the way.
🚚 Shipping Times & Rates
Free standard shipping on U.S. orders of $149+.
U.S. Orders:
- Standard: 3–7 business days
- Expedited: 1–3 business days (extra cost)
International Orders:
- 7–21 business days (varies by country)
- Buyer is responsible for any customs or import fees
Shipping rates are shown at checkout based on your location.
🤫 Discreet Shipping
Orders we pack ourselves ship in a plain box with neutral billing. Nobody knows what's inside but you. Partner brand items ship directly from the brand.
Partner Brand Products
Some products are supplied and shipped directly by our partner brands. You'll see this noted on the product page. These items ship from the brand, so they may arrive in a separate package with their own tracking and their own timing. Questions about a partner brand order? Email support@itscassidybybeeshop.com with your order number and we'll track it down for you.
Returns
See our Refund Policy for return eligibility and how to start a return.